Our consultation process

Decisions are easier when they’re made in comfort

Throughout the entire process, we prioritise communication with our clients. We keep you informed of the progress of the project and address any concerns or questions you may have. We also offer flexible financing options to accommodate your budget. At The Open Window Company, our goal is to deliver high-quality projects that meet your needs and preferences within the agreed-upon timeframe and budget.

Consultation

At The Open Window Company, we take pride in providing personalised and attentive service to our clients. During the consultation stage, we invite you into our studio so that we can take the time to understand your specific needs and preferences. We discuss various window options with you and answer any questions you may have. Our goal is to ensure that you have all the information you need to make an informed decision about your window project.

Measure-up

Once we have a good understanding of your requirements, we move on to the measuring stage. Our skilled technicians take indicative measurements of your windows to ensure an accurate proposal.

Send to the suppliers

After we have taken the measurements, we send them to our trusted suppliers to get the best possible prices for the required materials. We work with only the most reputable suppliers to ensure that the materials we use are of the highest quality.

Proposal

Based on the quotes we receive from our suppliers, we prepare a detailed proposal for your window project. The proposal outlines the scope of work, materials required, and associated costs. We take the time to ensure that the proposal is comprehensive and transparent, so you know exactly what to expect.

We believe in giving one price, the best price we can give, it’s part of our transparent approach.

Contract

If you agree to the proposal, we prepare a contract that outlines the terms and conditions of the project. The contract includes details such as the proposed or estimated start and end dates of the project, the payment schedule, and any warranties or guarantees.

Deposit

Before we begin work on your window project, we require a deposit to cover the initial costs. The deposit amount is typically a percentage of the total project cost. once we reach this stage, We can produce more accurate lead times. The project timing starts from the moment we receive your deposit.

Site survey

Our team conducts a survey of the project site to ensure that the project can be completed within the agreed-upon timeframe. We also identify any potential issues that may need to be addressed before we begin work.

Installation

Our skilled technicians install the materials with precision and care. We take great pride in our workmanship and strive to complete the project efficiently and effectively. We also ensure that the site is left clean and tidy after the installation is complete.